Terms & Conditions

TicketVault is business software provided by Phoenix AI Consulting LLC (“we”, “us”) to ready-mix concrete and construction-materials companies (“customers”). Use of TicketVault by a customer and its users is governed by the customer’s agreement with us; these terms apply to everyone who uses TicketVault, including truck drivers who receive job messages or open a job link.

Accounts are created by a customer’s administrator for its own staff. Keep your sign-in details private, use TicketVault only for your employer’s business, and do not try to access information that your role does not allow. We may suspend access that puts the service or other customers at risk.

A driver job link gives access to one assigned job only. Do not share it. Links stop working when the job is reassigned, cancelled or expires.

Program. TicketVault sends app notifications by text to truck drivers on behalf of the customer they haul for: new job assignments, changes or cancellations of an assigned job, and reminders when a delivered load is missing its scale-ticket photo. Messages include a secure link to the job. No marketing messages are sent.

Consent. Before any job message, you receive one text asking you to reply YES. Job messages are sent only after you reply YES. Consent is not a condition of any purchase.

Frequency. Message frequency varies with the jobs assigned to you.

Cost. Message and data rates may apply.

Opt out. Reply STOP at any time. You will receive one confirmation and no further messages. Reply START to opt back in.

Help. Reply HELP, contact your dispatcher, or email tyler@phoenixconsulting.ai.

Carriers are not liable for delayed or undelivered messages.

Privacy. See our Privacy Policy. Mobile information and text-messaging consent are never shared with third parties for marketing.

Customers own the records they put into TicketVault. We process them to provide the service, as described in our Privacy Policy and the customer’s agreement.

We work to keep TicketVault available and accurate, but it is provided as described in the customer’s agreement. Except where that agreement or the law says otherwise, we are not liable for indirect or consequential losses arising from use of the service or from delayed or undelivered text messages.

We will post any changes to these terms on this page with a new effective date. Questions: tyler@phoenixconsulting.ai.